Customer oriented approach
One of the principles of total quality management is that, it is a customer oriented approach, where customerâ€™s satisfaction is the main goal.
The ultimate aim of TQM is customers and their satisfaction, so it primarily focus on whether the goods and services of an organization are satisfying customersâ€™ needs and demands, if not then total quality management works on that particular aspect where it requires more vigilance. It doesnâ€™t matter how strongly and profoundly you are working, at the end of the day customers will have a final judgement regarding the quality and its benefits.
Organizations should implement TQM everywhere, in every department, who are mainly keeping up with the customers desires, everyone who is working in the organization should know how important is to maintain a quality in order to satisfy and attract more customers towards them. Thatâ€™s why Total quality management is more of a customer oriented approach.
Involvement of every employee
Another principle of Total quality management is involvement of employees. Total quality management ensures the involvement of every employee of the organization in this process to achieve the ultimate goal of the organization. Employeeâ€™s commitment in the organization matters the most.
To increase employee involvement, the organization has to give chance to every employee to show their capabilities and make them a part of the TQM. Everyone in the organization should realize that they have to play an important role in maintaining the best quality in the organization, which leads to success of total quality management. Every employee is responsible for the quality of the processes under TQM. Every Employee has to focus on satisfying the needs of a customer who is associated with them or going to be associated with them. Total involvement of employees will be seen, when they will be empowered to take decision. Employeeâ€™s involvement plays an important role under TQM.
Process oriented approach
Under this principle of total quality management, the main focus has been given to the ongoing process of making a quality environment for a customer.
A process refers to coordination or synchronization between different activities starting from inputs to converting them into outputs. The steps required to carry out this process are generally defined and also segregated among different people so that the process becomes easy and gets completed on time. It primarily talks about the quality of such process that must be maintained while performing the process. Implementation of process rules and regulations are important to make total quality management successful approach for and organization. The process ensures the consistency of work at the right time. Process is a significant part of Total quality management.
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